Omnichannel Customer Support Automation & Live Human Escalation
Deflect 89% of routine support inquiries across Instagram, WhatsApp, and Web Chat with grounded AI Chat Bots, backed by seamless 1-click human takeover and sentiment alerts.
High support ticket volume overwhelms staff and leads to slow responses
Support teams spend 70% of their time answering the same 20 repetitive questions. FluxBloc handles routine queries autonomously while alerting human agents immediately when complex assistance is required.
Everything built into Customer Support
Production-ready AI pipelines, vector search, and real-time automation engineered for scale.
Citation-Backed Knowledge Retrieval
Bots answer using approved company documentation without hallucinating.
1-Click Agent Takeover
Support agents can step in instantly with full previous conversation context.
Internal Staff Notes & Tasks
Attach private notes to customer threads to keep team members aligned.
Sentiment-Based Escalation
Automatically flag frustrated or angry customers for immediate supervisor review.
From setup to measurable ROI in 4 steps
Upload help center docs, FAQs & policy PDFs
FluxBloc indexes your support documentation into vector chunks.
Bot handles routine inquiries across all channels
AI responds to return requests, store hours, and product FAQs in < 1s.
Complex cases notify live support agents
Staff receives visual alert with sentiment score and customer history.
Human agent resolves and marks thread complete
Thread is resolved with customer notes saved for future reference.
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Ready to activate Customer Support?
Start your 7-day free trial on Engage or Premium, or book a live walkthrough.