Unified Social Inbox & Omnichannel Live Chat with Human Takeover
Stream live customer messages from Instagram, WhatsApp, Facebook & Web into one high-performance unified inbox. Resolve inquiries in <1.2s with AI and take over conversations with 1 click.
Disconnected bots create frustrated customers when complex escalations happen
When an AI bot encounters an angry customer or complex edge case, human agents need to step in immediately. FluxBloc provides seamless one-click takeover without dropping the connection, keeping customer context intact.
Everything built into Unified Messaging, Live Chat & Inbox
Production-ready AI pipelines, vector search, and real-time automation engineered for scale.
One-Click Human Takeover
Mute the autonomous AI bot instantly to start typing as a human staff agent with visual badge distinction.
WebSocket & SSE Live Streaming
Customer messages, agent replies, and bot responses stream live into the console with zero manual refreshing.
Customer 360° Profile Sidebar
View customer social handle, verified phone, email, assigned bot, and past conversation history side-by-side.
Private Staff Notes & Tasks
Leave internal team notes on conversations and assign operational follow-up tasks without exposing them to customers.
AI Smart Reply Suggestions
Let AI generate context-aware draft responses based on your knowledge base that agents can approve with one click.
Direct Message & Social Attribution Badges
Identify the exact channel source (Instagram DM, YouTube comment, WhatsApp) with high-contrast badge indicators.
From setup to measurable ROI in 4 steps
All incoming threads populate the inbox
Filter threads by bot, unread status, or assigned staff member in real time.
AI answers routine questions autonomously
Monitor the conversation transcript as the AI provides knowledgebase-backed replies.
Click Take Over Conversation when needed
Bot is muted immediately; live agent speaks directly with the customer.
Collect lead, add notes, and return to bot
Mark thread as resolved, save customer notes, and re-enable automated AI replies.
Explore more FluxBloc Platform Modules
Switch to Services & SolutionsConnect Instagram, YouTube, WhatsApp, Facebook, TikTok, LinkedIn & Web Chat into one stream.
Autonomous conversational AI assistants answering customer inquiries across all social channels and web widgets.
Automatically collect and verify customer names, emails, and phone numbers directly from chat and comments.
Score sentiment across post comments, reaction weighting, and hashtag mood in real time.
Ready to activate Unified Messaging, Live Chat & Inbox?
Start your 7-day free trial on Engage or Premium, or book a live walkthrough.