Real-Time Social Sentiment Analysis & Social Listening Tool
Track brand sentiment, customer friction & purchase intent in real time across social video comments & hashtag campaigns. Shield brand reputation with 6-axis emotion AI and toxicity alerts.
Unstructured customer comments hide brand risks and viral opportunities
Manually reading thousands of social post comments and direct messages is impossible. FluxBloc automates real-time sentiment scoring so brand leaders can spot customer dissatisfaction before it escalates and amplify positive brand advocates.
Everything built into Sentiment Analysis
Production-ready AI pipelines, vector search, and real-time automation engineered for scale.
Post Comment & Hashtag Sentiment Scoring
Categorize every comment, reply, and hashtag into nuanced emotion profiles and positive/negative polarity scores.
Custom Category Taxonomy & Keywords
Define specific categories like Product Quality, Shipping Speed, Pricing, or Customer Service to tag conversations.
Social Reaction & Heart Weighting
Incorporate comment reactions, hearts, and emoji weights into overall sentiment confidence scoring.
Automated Toxicity & Abuse Detection
Instantly flag offensive, harassing, or spam comments for moderation or automated hidden status.
Net Sentiment Score (NSS) Tracking
Monitor daily, weekly, and monthly Net Sentiment Trends broken down by channel, post, and campaign.
Automated Alerting on Negative Spikes
Notify marketing and community teams immediately when negative emotion volume exceeds defined thresholds.
From setup to measurable ROI in 4 steps
Social comments and chats stream continuously
Inbound interactions from Instagram, Facebook, and Web Chat are queued in real time.
NLP model scores sentiment and emotion axes
Messages are tagged with sentiment score (-1.0 to +1.0) and primary emotion category.
Trends update on executive sentiment dashboards
View net sentiment percentages, top positive feedback drivers, and critical complaints.
Trigger automated workflows or human escalation
Route unhappy customers to senior agents and invite joyful fans to join referral campaigns.
Explore more FluxBloc Platform Modules
Switch to Services & SolutionsConnect Instagram, YouTube, WhatsApp, Facebook, TikTok, LinkedIn & Web Chat into one stream.
Autonomous conversational AI assistants answering customer inquiries across all social channels and web widgets.
Automatically collect and verify customer names, emails, and phone numbers directly from chat and comments.
Demographic prediction, socio-economic tiering, age & gender inference, and lead intent attribution.
Ready to activate Sentiment Analysis?
Start your 7-day free trial on Engage or Premium, or book a live walkthrough.